At Essentials Hoodie Canada, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy, please review our refund and return guidelines below.

Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible, the item must be unused, unworn, unwashed, and in its original packaging with tags attached.
  • Items that are damaged, altered, or not in their original condition may not be accepted for return.
  • Certain products (such as sale items, gift cards, or final-sale merchandise) may not be eligible for return.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).
  • Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

  • We currently allow exchanges for the same product in a different size or color, subject to availability.
  • If the item you want is not available, we will issue a refund instead.

Damaged or Wrong Items

  • If you receive a defective, damaged, or incorrect item, please contact us immediately at support@essentialhoodie.net with your order number and clear photos of the issue. We will arrange a replacement or refund at no extra cost.

How to Start a Return

  1. Email us at support@essentialhoodie.net with your order number and reason for return.
  2. Wait for confirmation and return instructions.
  3. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.